Shop with confidence

We stand by everything we sell, 100%.

If you’re not satisfied, neither are we. We will make it right – as simple as that. Shop from home with the comfort of knowing that your order is backed by Money Back Guarantee.

Satisfaction Guarantee

Providing customers with highest quality of experience really matters to us. We take pride in our reputation for top quality clove cigarettes and excellent service. In any case, if you have a problem or dissatisfied, simply let us know and we will make it right for you.

You doesn’t receive your order because the package is missing during shipment, or wrong items being sent.

We will simply resend, exchange or refund your money.

Your package was returned to us due incorrect address, unclaimed by addressee or no one to receive/pickup.

The only thing we can do is wait for the package gets returned back to us. When it get returned back to us, we can then ship it to the correct address or provide you with a refund.

Your package is being detain or put on hold by customs.

We will have to wait until status your package is clear, usually after few days they will either release the package. If there are charges for customs clearance, you can either pay the requested charges or refuse the package. In the event that you refuse, the package will be returned and when it get back by us, you can either have us resend the package for free -or- opt for refund.

NOTE: Returned package will be charged for the costs of shipping and handling.